Communication Skills


Every employer needs to be able to communicate effectively. Whether or not communication is effective depends largely upon the sender and/or the receiver of the message. This course is designed to enable employees to operate more efficiently by communicating more effectively.

The course will cover the following:-

  • Communicating in groups.
  • Listening skills and questioning techniques.
  • Body language.
  • Assertiveness.
  • Giving and receiving criticism.
  • Interviewing subordinates.
  • Writing memoranda and short reports.
  • Graphs, charts etc.

By the end of the course participants will be able to:-

  • Define communications.
  • List the objectives of communications.
  • Outline the different areas of communications.
  • Avoid the pitfalls of poor communications.
  • Select the most suitable means of communication.
  • Communicate effectively in a given circumstance.

Who Will Benefit: Employees who need to improve their communication skills so that their ideas are effectively transmitted to their colleagues.


Cave Man

Effective verbal or spoken communication is dependent on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification. Human language can be defined as a system of symbols (sometimes known as lexemes) and the grammars (rules) by which the symbols are manipulated. The word "language" also refers to common properties of languages. Language learning normally occurs most intensively during human childhood. Most of the thousands of human languages use patterns of sound or gesture for symbols which enable communication with others around them. Languages tend to share certain properties, although there are exceptions. There is no defined line between a language and a dialect. Constructed languages such as Esperanto, programming languages, and various mathematical formalism is not necessarily restricted to the properties shared by human languages. Communication is two-way process not merely one-way.

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