Advanced Communication Skills

(Transactional Analysis)


Everyone needs to be able to communicate effectively. This advanced communication course will give a firm understanding of the techniques of Transactional Analysis. It brings the sophisticated tools of the expert to the Line Manager in a simple, practical and understandable way.

  • Your communicating style.
  • Aspects of communication.
  • Body language.
  • The Ego States.
  • Hidden agendas.
  • Stroking.
  • Analysing transactions.

By the end of the course participants will be able to:-

  • Define communications.
  • List the objectives of communications.
  • Outline the different areas of Transactional Analysis.
  • Avoid the pitfalls of game playing.
  • Select the most suitable means of communication.
  • Have a better self image.

Who Will Benefit: All levels of management who need to improve their communication skills so that their ideas are effectively transmitted to their colleagues and subordinate staff.

Transactional Analysis, what is it?

Transactional Analysis (TA) integrates the theories of psychology and psychotherapy because it has elements of psychoanalytic, humanist and cognitive ideas. TA was first developed in the late 1950s by Canadian-born US psychiatrist Eric Berne.

As a theory of personality, TA describes how people are structured psychologically. It uses what is perhaps its best known model, the ego-state (Parent-Adult-Child) model, to do this.

It is a theory of communication that can be extended to the analysis of systems and organisations, and it has been used in education to help teachers remain in clear communication at an appropriate level, in counselling and consultancy, in management and communications training and by training companies like ours.

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