You said you wanted training and support for your staff – we did it!
“I have used the services of Focus on two occasions (at level 3 and 5)
and have always found the trainers and assessors to be professional, helpful,
knowledgeable and personable. The courses are informal and relaxed, whilst being
packed with information that is relevant and useful. A great bunch of
individuals that I would have no hesitation in recommending for your training
Sam Saunders Office Manager & PA to the Directors
“Having been involved with Focus management since my post graduate course in
business management at Nottingham University ECS Engineering Services has
continued year on year to build our relationship with them.” “The team is
dedicated, aware of the requirement to meet specific needs as opposed to generic
paths.” “They are dedicated, professional, reliable and consistent with their
own values and meeting that of the customer.” “I sincerely recommend that
interested parties at least take the time out to speak to the team and will be
more than surprised if relationships do not flourish.”
Gary Jordan Managing Director at ECS Engineering Services Limited
“I have worked with Malcolm Yates for over 20 years, and have used the
services of Focus MFB since it started many years ago. The team at Focus have an
outstanding range of complimentary skills that can support any business in
improving it’s future through the development of its people.” “Here at Russell
Taylor Management, we are now in our 7th. year of trading, we have built our
people culture with the dedicated support and involvement from Focus, in
assessing new staff, determining potential, designing roles around staff to
enhance performance, and to support team development. Focus Management are
critical friends to our business, they are a very key ingredient in our growth
Peter Russell Chair at the Russell Taylor Group
“I first met Malcolm during my time at Notts Enterprises and have always
held him in the highest regard. Malc is a true professional and an experienced
deliverer of leadership development. I’ve never had any hesitation recommending
Focus Management For Business Ltd to my clients when they’ve sought to implement
excellent Leadership development programmes.”
Charles Lartey Inward Investment Manager at Hertfordshire Local Enterprise
“Focus have provided training for myself and my business on several
occasions which has always been to a very high standard, highly relevant to our
business needs and really enjoyable. I see Focus as our training department and
am lucky enough to have them on my door step in Ransom Wood. Their training is
incredible value and they are flexible which makes a big difference. I would
definitely recommend them to anyone.”
James Cannon MD Ransom Wood Estates & Fibresand International
A call centre in Birmingham contracted with Focus to deliver NVQ in Customer
Service to most of the front line call centre staff. Due to the demands placed
on the business and staffing levels required to maintain the service levels of
the company the training and assessments were conducted to provided minimum
disruption. This resulted in the assessor arriving on site at 6am on a weekly
basis, conducting the assessments during work activities and training when the
relief shift arrived. The programme achieved a 100% pass rate and was delivered
to suit the needs of the customer.
A busy engineering company in Leicester required a Business Improvement
Techniques programme to be delivered to the workforce but due to the high
work-loads in the factory the training and assessment were required to be
undertaken before the group commenced their shift work. The result was that the
trainer was on site to commence training at 7.30am and delivered training to a
multi-lingual work force with a 100% successful completion rate.
A busy publishing company required an IT programme delivering to 24 members of
the team but had no way of releasing them from their desks for prolonged periods
of time but required specific training needs to be covered to enable them to
work more effectively. They had deadline pressures so the training, coaching and
assessment had to be delivered in such a way so as to minimise any disruption to
the deadlines, delivered within a set timescale and achieve a maximum pass rate.
We did it, designed a bespoke programme, delivered it, assessed it and achieved
Glossary of Terms
In the training and development world we use various terms and odd names for things often referred to as ‘jargon’. This is a list of those odd things and what they mean. You will have arrived here by clicking on one of these odd words or phrases and this is where you find out their meaning.
In House Course
A course that is provided for just one company or individual customer. The benefits of an ‘in house’ course is that it can cover precisely the content that is relevant to your organisation or company. It can also be structured to suite your exact needs as some organisations require training delivered in a very precise way.
As the name implies it is open to anyone who wants to attend much like a college course in that it will be at a set time and duration for example every third Tuesday for six weeks. The advantages of this sort of course is that if you are working for a company that doesn’t invest in training and you want to gain professional qualification to get a better job this sort of course for you.
A venue is any accommodation where we deliver a training programme. It can be a village hall, a full blown conference centre or a works canteen! We can deliver training just about anywhere. Some of our more odd locations over the years are a marquee, the stage of a theatre, a medieval grade one listed barn, a bus but to name a few. We always risk assess all the venues we use and make sure however odd that they are fit for purpose and that the will enhance the quality of the learning.